Senior Implementation Consultant

3 weeks ago

London, Greater London, United Kingdom TRSS Full time
About The Role

We are seeking a highly skilled Senior Implementation Consultant to join our team at TRSS. As a Senior Implementation Consultant, you will be responsible for delivering tax software solutions to multinational corporations and accounting professionals.

Key Responsibilities:
  • Client service through regular, direct contact with clients, by email, telephone and face-to-face, throughout the entire project life cycle.
  • Performs technical or functional roles on medium to large international projects, led by a Manager, TRSS Partner, or Customer.
  • Manages large size or large complexity (e.g. international) projects pertaining to the development and implementation of TRSS products.
  • Manage and execute implementation plans including managing project scope, directing staff resources (both internal and external), evaluating results, creating documentation of newly created processes and managing overall engagement.
  • Can scope out a project based on business requirements and achievable benefits.
  • Recommends optimal system configuration and business processes based on industry best practices.
  • Able to effectively facilitate meetings with project sponsors (Customer and Partner).
  • Identifies and develops upsell opportunities within assigned customer projects.
  • Mentors implementation specialists and implementation consultants.
  • Strong commitment to customer excellence, must have minimal to no customer escalations for services issues.
  • Can lead technology decisions and facilitate and articulate alternatives and direction to Customer's IT and Business Management.
Key Relationships:
  • Work with partners on professional services engagements to configure and implement TRSS Indirect Tax Determination, including integration with SAP, cross-training onto TRSS Indirect Tax Compliance.
  • Engage with other teams within TRSS as appropriate to deliver end-to-end indirect tax solutions, in particular assisting sales in business development.
  • Liaise with colleagues to assist with pre-sales activities e.g. assisting with software demonstrations or scoping/assessing new opportunities.
About You
  • Technical and Functional Expertise
    • Functionally proficient with TRSS Indirect Tax Determination AND
    • Technically and/or functionally proficient with at least 2 calling system and its associated TRSS connector: Oracle, SAP, Microsoft, NetSuite, Workday, and others.
  • Deep experience in Indirect Tax Law (e.g VAT, GST), Research or Consulting.
Project management skills and experience dealing with senior project leadership.An understanding of end-to-end financial processes (i.e. Excellent interpersonal and written communication skills and experience of working with clients and project teams.Experience with process analysis, design, mapping and re-engineering.Experience with process/software gap analysis and resolution.Must be creative, innovative, and flexible, with the ability to work in a matrix environment. Must have excellent communication skills, strong project management skills, and demonstrated success in adult learning and training principles/skills.Must have the ability to achieve objectives by successfully interacting and collaborating with:
  • Management level team members in TRSS Engineering, Product Management, Customer Support, and Sales.
Proficiency in Microsoft Office.

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