Director of Operations and People

2 weeks ago


Edinburgh, Edinburgh, United Kingdom Adecco Full time
Operational People Manager

Are you ready to make a real impact in the financial services industry? We're on the lookout for several Operational People Managers to join our dynamic team on an 18-months fixed-term contract, with positions available in various locations.

Key Responsibilities:
  • Manage a group of up to 20 talented individuals, helping them unleash their potential through coaching, meaningful feedback, and performance management.
  • Play a key part in our mission to resolve thousands of financial disputes each year, giving consumers and small businesses a fair and impartial voice.
  • Ensure your team delivers top-quality service with empathy and precision.
What We Offer:
  • Competitive pension contributions
  • Life Insurance, Private Medical Insurance, and Income Protection
  • Critical illness cover
  • Opportunities for professional development and growth
  • A supportive work environment that promotes diversity and inclusion
  • Flexible hybrid working arrangements
Requirements:
  • Proven experience of leading 12+ professionals in roles of a similar scale focused on high performance, people development, strong team engagement, and leading through change.
  • Previous working experience in a fast-paced and changing environment
  • A champion mindset for diversity, equity, and inclusion
  • Strong analytical skills to analyse performance data and improve service delivery
  • Previous experience in coaching, providing feedback, and collaborative problem-solving
Knowledge and Skills:
  • Knowledge of the financial services industry
  • Experience in handling customer service complaints
  • Familiarity with performance management systems


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