Hospitality Leader

Role Overview

We are seeking a highly skilled and experienced Hospitality Leader to join our team at Knebworth. As a champion of our guest journey and service standards, you will be responsible for creating memorable experiences for our guests.

Key Responsibilities

• Develop and implement strategies to enhance guest satisfaction and loyalty
• Lead by example, demonstrating exceptional customer service skills and a passion for delivering outstanding experiences
• Collaborate with colleagues to ensure seamless service delivery and high standards of quality
• Identify opportunities for growth and development, and implement initiatives to drive business success
• Embed the ACI values and mission in all aspects of your work

What We Offer

• Generous discounts on food and drink across all ACI sites
• Regular supplier visits and networking opportunities
• Competitive tips and tronc
• Staff accommodation and meals on shift
• Rising Stars program for career progression
• Cycle to work scheme and charity day off
• Wine at cost

About Us

Anglian Country Inns is a family-run business with a passion for delivering exceptional guest experiences. With nine award-winning establishments across East Anglia, a coffee shop, and brewery, we offer a unique and exciting work environment.