Equipment Maintenance Expert

4 weeks ago


Brighton, Brighton and Hove, United Kingdom ACS Business Performance Ltd Full time
Key Responsibilities
  • Providing technical support and advice to customers, distributors, and colleagues
  • Liaising with customers on logistics, including shipment from factory of new instruments and return of faulty instruments to the factory
  • Completing service reports for all jobs, noting the work done and highlighting issues for further action
  • Maintaining databases on customer service to produce reports on KPIs such as Mean-Time-To-Failure, Customer Satisfaction, Turnaround Time, Right-First-Time Fixes, Repeat Visits, etc.


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