Store Operations Coordinator

4 weeks ago

London, Greater London, United Kingdom Tapestry Full time

Key Responsibilities:

The Store Operations Coordinator will play a crucial role in developing and supporting key store operations initiatives for Tapestry's brands in Europe. This includes developing and improving Health and Safety standards, invoicing, vendor communication, and payment processing. The Coordinator will work closely with the Senior Store Operations Manager and the Store Operations team to ensure in-store processes are effective, engaging, and relevant through strong cross-functional collaboration and innovation.

Key Accountabilities:

  • Create and develop standard operating procedures, operational learning modules, and materials to equip store teams with effective tools to deliver operational excellence.
  • Support with invoicing, vendor communication, and payment processing for stores, with a focus on reducing invoicing across all vendors to allow for focused time on reviewing contractual agreements and identifying opportunities to improve service and reinvest budgets/reduce costs.
  • Support retail leadership teams to enhance the employee and customer experience through the development of key Health & Safety processes, ensuring legislation and guidance is up to date by country at all times.
  • Partner with Finance to build the annual operating plan for Europe stores and manage store budgets throughout the year to promote profitable growth.
  • Visit stores to gain feedback from teams to improve key tools, processes, and engagement.
  • Support the development of key initiatives across store operations projects.
  • Ensure operational issues are resolved in a timely manner to ensure a positive customer experience.
  • Support new store openings, key retail enhancements, and relocation projects.

Requirements:

  • Prior experience within a store operations role in retail, with an understanding of store operating procedures. Multi-brand store operations experience is desirable.
  • Proven experience with invoicing, budget management, and proficiency in Excel is essential.
  • Effective communication skills and ability to build strong working relationships with internal and external stakeholders.
  • Working knowledge of MS Office (Outlook, Word, Excel).
  • Highly organized and strong numerical and analytical skills.
  • Proactive, driven, and innovative.
  • Team player, strong attention to detail, and multi-tasking ability.
  • European language skills are a plus.

What Tapestry Offers:

  • Hybrid working (3 days working from the office, 2 days remote).
  • Option to finish early on a Friday (Flex Fridays).
  • 1 Paid Volunteering Day per year and opportunities to volunteer with global projects.
  • Learning & Development opportunities.
  • Internal mobility & career progression.
  • Regular Social Events - Seasonal & Cultural.
  • Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council.

Other Benefits:

  • 25 days holiday in addition to bank holidays.
  • Annual Incentive Plan (company performance bonus).
  • Multi-brand discount up to 50% off – Coach, Kate Spade, Stuart Weitzman.
  • Private Healthcare with health assessment (Bupa).
  • Bupa rewards - Financial wellbeing support and wellness discounts.
  • Private Dental Cover.
  • Eyecare vouchers.
  • Employee Assistance Program.
  • Employer Pension Contribution.
  • Gym discount.
  • Interest free season ticket loan.
  • Cycle to work scheme.

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