Mortgage Administration Professional

4 days ago


Birmingham, Birmingham, United Kingdom Chase de Vere Full time

Chase de Vere is seeking an experienced Mortgage Administrator to join our team in this fast-paced role. The successful candidate will work closely with Mortgage Advisers to deliver exceptional service to clients.

The annual salary for this position is approximately £25,000-£30,000 based on the location and industry standards. We offer comprehensive training on all supporting functions and systems.

This key role involves working as the primary point of contact for clients throughout the mortgage application process. Your responsibilities will include:

  • Liaising with lenders and providers to progress mortgage applications.
  • Requesting and uploading required documentation from clients.
  • Communicating with third parties involved in the process.
  • Updating Advisers and Clients on case progress.
  • Uploading relevant data onto our CRM database.
  • Distributing and scanning incoming/outgoing post.
  • Following up on submitted business until completion or on-risk status.

Clients Service:

  • Providing efficient, friendly, and professional service to clients and Mortgage Advisers.
  • Responding to queries and taking appropriate action to resolve issues timely and effectively.
  • Handling written and telephone enquiries from clients and product providers.
  • Delivering exceptional client service according to FCA guidelines and company standards.
  • Ensuring accurate and up-to-date information in Intelligent Office.
  • Preparing correspondence for Mortgage Advisers as needed.

Benefits:

  • An annual bonus opportunity.
  • 25 days holiday, plus bank holidays.
  • A day off for your birthday.
  • Life assurance – 4 x salary.
  • A comprehensive induction and training programme.
  • Funded exams and paid study leave.
  • Voluntary flexible benefits.
  • A cycle to work Scheme.
  • Paid volunteering days.
  • An Employee Assistance Programme.
  • Access to free mortgage service.


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