Tenancy Support Specialist

2 days ago


East Midlands, United Kingdom Service Care Solutions Full time
Job Overview:

We are excited to announce an opportunity for a Tenancy Support Specialist to join our team in Nottingham. As a key member of our housing management team, you will play a crucial role in providing intensive housing management services and supporting tenants to maintain their tenancies.

Responsibilities:
  • Directly support tenants with managing their tenancies, including assisting with housing benefit claims and signposting to appropriate support services.
  • Conduct assessments of service users to determine eligibility for services and address any risks or needs.
  • Work with the housing management team to issue correct tenancies, conduct sign-ups, and ensure tenants understand their tenancy obligations.
  • Assist in ordering furniture and goods for properties as needed.
  • Collaborate with the asset management team to maintain property standards, ensure repairs are reported, and properties are safe and suitable for letting.
  • Maximise rent collection and follow arrears management policies and procedures.
Requirements:
  • Previous experience in a similar housing management role, ideally within the supported housing sector.
  • Experience in supporting tenants with tenancy management and housing benefit claims.
  • Knowledge of housing policies, tenancy law, and arrears management.
  • Ability to assess risks, needs, and eligibility of service users effectively.
  • Experience working with external partners and managing relationships with landlords, communities, and support services.
Benefits:
  • Opportunity to work with a leading charity in Nottingham
  • Chance to develop your skills and expertise in housing management
  • Competitive pay rate of £16.45 per hour LTD or £14.02 per hour PAYE (inclusive of holiday)
How to Apply:

Please email your CV to discuss the role in more detail



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