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Senior Account Manager

2 months ago

Hampshire, United Kingdom Dovetail Recruitment Ltd Full time

Job Title: Senior Account Manager

Company: Dovetail Recruitment Ltd

Job Type: Full-time

Industry: Recruitment, Sales

Location: Remote

Job Description:

Job Summary:

We are seeking an experienced Senior Account Manager to join our team at Dovetail Recruitment Ltd. As a Senior Account Manager, you will be responsible for managing direct sales, working closely with clients and advertising agencies in the leisure, hospitality, and catering industries.

Key Responsibilities:

  • Manage direct sales, renewing existing bookings, and expanding our client base.
  • Build and nurture client relationships through regular face-to-face meetings.
  • Monitor performance against set targets and report variances to the Head of Sales and Senior Management.
  • Ensure every revenue opportunity is maximized.
  • Set the standard for calls, meetings, proposals, and revenue targets.

Core Duties:

  • Achieve and exceed all individual and team targets each month.
  • Upsell and maximize existing business.
  • Spend an equal amount of time on new and existing business.
  • Ensure call volumes are high as agreed.
  • Ensure presentations and proposals are at a high standard and consistent with other company materials.
  • Achieve monthly meeting targets.
  • Have main quarterly meetings with key clients/agencies.
  • Have a strategy doc for key clients/agencies including entertainment.
  • Ensure the leads spreadsheet is up-to-date and contacted on a regular basis including key competitors.
  • Ensure you have a detailed competitor knowledge across print, digital, and events.
  • Have a full and competent working knowledge of all aspects of the business's website, app, live events, networking, and all sales opportunities.
  • Ensure the database is constantly updated and maintained.
  • Chase renewals and upsell supplier listings.
  • Positively promote the business to external and internal customers.
  • Assist with all trade shows, networking, and exhibitions as directed by the company and ensure all follow-up activities are undertaken within the appropriate time scales.
  • Provide diary movements weekly to the Head of Sales.
  • Provide expenses monthly to Senior Management for approval.
  • Be instrumental in providing new ideas which can help scale the business.

Sales:

  • Ensure you and all team members are fully prepared before client calls and meetings including researching client, looking at client competitors, and preparing questions.
  • Ensure presentations and proposals are tailored to the specific client as much as possible.
  • Be fully conversant with all selling structures to a level where you can train team members where necessary.
  • Make sure that all team members, including you, obtain comprehensive signed booking forms and these are passed to accounts immediately.
  • Help get all relevant assets to ensure campaigns start on time.
  • Demonstrate continuous learning and development from training courses.
  • Be constantly aware of competition and market trends.
  • Have a comprehensive knowledge of the hospitality and advertising market.
  • Have a monthly sales plan meeting with your line manager.

Financial:

  • Assist your line manager in the compilation of budgets and forecasts, as required.
  • Ensure that all information relating to invoices are correct and received on time by the accounts department allowing prompt invoicing to take place.
  • Be aware of potential bad debt problems and communicate this with accounts.
  • Assist the accounts department in pursuing late payment from a client.