Assistant Store Manager
4 weeks ago
At The White Company, we're dedicated to creating a unique shopping experience that combines exceptional quality, outstanding value, and a passion for simplicity. Our story began in 1994 with a vision to build a company that would become a leading lifestyle brand in the UK.
Our RoleAs an Assistant Store Manager, you'll play a key role in supporting the Store Manager and assuming responsibility for your store as required. Your primary focus will be on maximising contribution by helping to achieve budget sales and controlling costs.
Key Responsibilities- Assist Store Manager in managing store costs without jeopardising store objectives.
- Assist with training, development, and motivation of staff to achieve highest possible levels of customer service and performance.
- Manage the customer experience as part of the TWC multi-channel strategy.
- Manage customer queries and complaints in a timely and efficient manner.
- Ensure customer service standards are adhered to and business opportunities are maximised.
- Manage store presentation, including cleanliness, visual display, and merchandising, to reflect the brand.
- Maintain open communication up and down within the store, across to other departments, and ultimately with the customer.
- Responsible for adherence within the store of all company policies and procedures.
- Responsible within the store for health and safety compliance.
- Supervisory experience
- Exposure to current store KPIs and objectives with an understanding of how they're performing
- Retail or service industry experience
- People management
- Communication
- Interpersonal
- Self-motivated
- Commercial awareness
- Problem-solving
We're committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities. We believe that everyone should feel valued, empowered, and able to bring their authentic selves to work.
We're working together to ensure our environment is one where people can feel they belong, where their contribution is valued, and their ability is enhanced. We're committed to an active Equality, Diversity, and Inclusion Policy, which starts with our recruitment and selection process.
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