Retail Team Lead

1 week ago


Gateshead, Gateshead, United Kingdom Flannels Full time

Role Overview:

We are seeking an experienced Retail Team Lead to join our team at Flannels. As a key member of the store leadership, you will be responsible for leading a team and driving sales through exceptional customer service.

About the Role:

This is a fantastic opportunity to develop your skills and experience in a luxury retail environment. You will be responsible for managing daily workload, supervising work, and ensuring that all tasks are completed to a high standard. You will also be required to use business communication tools to complete tasks and ensure that your team understands key functions.

Responsibilities:

  • Support with daily workload and delegation to team
  • Supervise work, check completion and deliver to expectation set by line manager
  • Use business communication tools for completion of tasks and ensure your team understand all key functions
  • Understand all process and procedures and set the example for others
  • Demonstrate good practice with seasonal guidelines, campaigns and merchandising principles
  • Support with maintaining store environment and housekeeping standards
  • Understand company policy and rules regarding security measures and demonstrate compliance and controls
  • Understand how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirements
  • Understand product features and benefits, ensuring knowledge is kept up to date in line with new products
  • Understand and deliver to merchandising guidelines to ensure effective product placement, and meeting the expectations of brand partners
  • Understand KPI targets and expectations to achieve results
  • Demonstrate commercial awareness and adopt right product, place and time compliance
  • Engage with and feedback issues to contribute to the wider business
  • Support with identifying development needs within the team
  • Support senior management to coach the team

Qualifications:

To be successful in this role, you will have experience of leading a team within a retail environment, knowledge of and passion for luxury brands, ability to drive sales through excellent service, understanding of visual presentation and how to impact sales floor commercially, and ability to motivate a team with effective communication.

Benefits:

As a Retail Team Lead at Flannels, you can expect a competitive salary of £28,256, plus the opportunity to earn weekly/monthly quarterly commercial bonuses, stocktake bonuses, commission-led bonuses across a wide range of products, monthly group rewards and recognition, long service awards, and membership of the Fearless1000 Incentive Scheme. You will also benefit from 28 days holiday, 50% instore uniform discount, discounted gym membership, cycle to work scheme, and group-wide 20% discount across all Frasers Group brands.

Estimated Salary Range:



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