Clinical Director
2 weeks ago
Vision Express is seeking a dynamic Clinical Services Manager to lead the way in delivering high-quality, safe, and compliant optical services to our customers.
This pivotal role involves working closely with senior leadership to execute our professional services strategy, ensuring our clinical teams meet the highest standards of care.
- Develop governance frameworks to safeguard clinical excellence and ensure regulatory compliance.
- Collaborate with senior management to align clinical services with business goals, driving growth and innovation.
- Engage with industry leaders, regulatory bodies, and professional organisations to position Vision Express as a leader in optical care.
- Oversee clinical complaints and legal claims, ensuring swift and professional resolutions.
- Partner with the Learning & Development team to enhance the skills of optical professionals through targeted training programs.
- Optical expertise: Registered Optometrist or Dispensing Optician with a proven track record in clinical services, ideally in a leadership or management role.
- Leadership skills: Experience in leading teams, developing policies, and fostering collaboration with senior leadership and cross-functional teams.
- Regulatory knowledge: Deep understanding of General Optical Council (GOC) regulations, General Ophthalmic Services (GOS) contracts, and other relevant industry standards.
- Problem-solver: Ability to handle clinical complaints and negligence claims, ensuring legally compliant and customer-focused solutions.
- Stakeholder engagement: Skilled at building strong relationships with internal teams, regulatory bodies, and professional organisations.
- Commercial acumen: Able to align clinical services with broader business goals, driving growth and innovation while maintaining operational efficiency.
- Pension scheme
- Life Assurance
- Free eyewear annually with eligibility from day one of joining us
- Free parking for all Vision Express colleagues
- Opportunities to get involved in the OneSight EssilorLuxottica Foundation
- Discounts for friends and family
- Employee Assistant Program offering confidential support and advice on everything from financial support to emotional support and everything in-between
- 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday
- Flexible health related benefits, such as; Health Cash plan, Additional Life cover, Critical Illness cover and Dental Plan
- Opportunities to join a company wide community with peer to peer knowledge, sharing and collaborating through our internal channels
- Flexible lifestyle benefits, such as; Gymflex, Dining Cards, Discounted Travel Insurance, Experience Days, and even discounted bicycles through our Cycle to Work Scheme
- And so much more
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