Global Support Specialist

5 days ago


Bristol, Bristol, United Kingdom Pirate Studios Limited. Full time

Pirate Studios is empowering artists and creators to succeed, and we're looking for talented individuals to join our Artist Support team as Customer Support Agents.

About Pirate Studios

We operate in the UK, Germany, and the USA, with exciting plans for global expansion. Our mission is centered around delivering world-class service to artists globally.

Job Description

You'll play a crucial role in assisting customers, managing bookings, and responding to account queries. We have two evening positions available covering the evening shift patterns:

Salary and Benefits
  • Role 1: 18 hours contracted per week, salary of £10,707.
  • Role 2: 24 hours contracted per week, salary of £14,277.

Both positions offer the opportunity to do overtime in addition to their contracted hours. This is a temporary position until the end of January with the potential to become permanent.

Requirements and Benefits
  • Experience in customer service, preferably within a high-volume call centre environment.
  • Strong understanding of exceptional customer service principles with a customer-first mentality.
  • Ideal prior experience working with audio equipment.
  • Free Studio Hours
  • 33 days annual leave, increasing to 35 days with length of service (inclusive of bank holidays)
  • 2 Duvet days – to press the pause button and reset mentally, no questions asked.
  • 4 weeks of fully paid sick leave
  • 26 weeks of fully paid maternity, adoption and surrogacy leave with a staggered return to work
  • 8 weeks of fully paid paternity leave with a staggered return to work.
  • 8 days fully paid leave for each fertility treatment cycle (IVF)
  • 4 weeks of fully paid Pregnancy Loss leave
  • 24/7 Virtual GP & EAP
  • Dental cover
  • Life insurance, online will writing service & income protection
  • The YuLife App & Stella subscription
  • Cycle to work scheme
  • Nursery benefit scheme


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