Medical Centre Administrator
10 hours ago
We are seeking a dedicated Patient Administration Officer to join our team at our state-of-the-art cancer care centre in Elstree.
About the RoleThis is a part-time (22.5 hours), permanent position offering a competitive salary of £18,000 - £20,000 per annum, depending on experience.
In this role, you will be responsible for ensuring efficient patient referral processing and appointment booking in accordance with GenesisCare policies. You will also provide exceptional customer service to patients and visitors attending the centre.
Key Responsibilities- Work closely with consultants and secretaries to support the patient referral pathway.
- Act as the primary point of contact for all patients, providing a professional and efficient service.
- Confirm receipt of referrals and registration for patients referred for radiotherapy, outpatient clinics, chemotherapy, and diagnostics.
To be successful in this role, you will need:
- Excellent verbal and written communication skills.
- Previous experience managing a busy reception area.
- Experience in a customer-focused environment.
- Strong relationship-building skills.
- Experience within a diverse range of administrative roles.
- Evidence of an empathetic and holistic approach to patient care.
- Experience with resolving complaints satisfactorily.
We offer a comprehensive benefits package, including:
- 25 days of annual leave, plus bank holidays.
- Complimentary private medical and dental coverage.
- Access to Employee Assistance Program.
- Income Protection.
- Free parking at most of our centres.
GenesisCare UK is the leading provider of private oncology services in the UK. We pioneer a transformation in cancer care through innovative, personalised treatments, enhancing patient quality of life, life expectancy, and overall survival rates.
We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes.
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