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Operational Support Assistant

1 month ago

Welwyn Garden City, Hertfordshire, United Kingdom GLL Full time

About the Role:

We are seeking a highly motivated and enthusiastic Operational Support Assistant to join our team at Gosling Sports Park. As an Operational Support Assistant, you will play a key role in ensuring the smooth operation of our leisure centre, providing exceptional customer service and supporting our team members.

Key Responsibilities:

  • Maintain a good and positive image of the centre to customers and the public by providing a welcoming, helpful and professional operational service.
  • Prepare areas and equipment for events/activities as required.
  • Carry out routine monitoring and non-specialist / basic maintenance of equipment and fittings as required, bringing to the attention of the Supervisor / Manager any faults or major repairs in line with company procedures.
  • Responsible for the efficient and effective control of the day to day operations and service of events/activities, ensuring that security, general cleanliness, customer supervision and equipment checks are maintained.
  • Ensure that all equipment is used in a manner consistent with safe working practice.
  • Ensure that equipment is fit for purpose prior to customers being allowed to make use of.
  • Ensure excellent standards of cleanliness at all times.
  • Promote the facility in a positive manner to retain existing customers, encourage greater participation, and introduce new users to the stadium.

About GLL:

GLL is a charitable social enterprise owned by its staff, offering a range of benefits to its employees, including a values-driven organisation, learning and development opportunities, good pension schemes, and discounted gym membership.