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IT Asset Manager
2 months ago
We are seeking an experienced IT Asset Manager to join our team at Southern Water. As a key member of our Asset and Configuration team, you will play a vital role in ensuring the accuracy and reliability of our IT configuration items and assets.
Key Responsibilities- Create, implement, and manage asset and configuration management plans, processes, and standards.
- Work with the Service Management Centre Lead and Digital Service Delivery Management Manager to define and own the strategy and roadmap for Service Asset Configuration Management.
- Agree assets to be uniquely identified in line with the CSDM, including naming conventions, and ensure all Digital personnel comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases, and templates.
- Propose, agree, and manage interfaces with Change Management, Problem Management, Service Desk, Network Management, Infrastructure Operations, Architecture, and Service Transition.
- Review the Asset and Configuration Management processes on a regular basis for efficiency and effectiveness, ensuring any agreed changes to the processes are properly assessed, approved, and communicated.
- Control and manage the configuration & asset management database, perform change evaluation based on information received, while assessing the quality of requests for change (RFC) to the Asset & CMDB for comprehensive accuracy and sufficient lead times.
- Develop and enhance the CSDM in line with current industry standards and agreed internal strategy.
- Coordinate all configuration management database changes which directly or indirectly impact non-production environments or production services according to the established Change Control policy.
- Identify, control, record, report, audit, and verify configuration items, including versions, baselines, constituent components, their attributes, and relationships using automation and integration with monitoring systems wherever possible.
- Leverage existing tool suites and propose best-of-breed solutions.
- Produce management information and coordinate with teams to drive ownership of IT assets and improve understanding of associated processes.
- Continuous improvement of the SACM function, processes, and tooling, e.g., automation opportunities.
- Perform regular audits against processes, procedures, and CI data.
- Ensure all services are fully mapped within the CMDB.
- Ensure discovery agents are installed on new infrastructure.
- Review exception reports and raise remedial actions as required.
- Experienced in CMDB within IT.
- Excellent attention to detail with organisational and process design skills.
- Excellent written and spoken English with the ability to communicate clearly and concisely at all levels.
- Experience with tools such as Snow License Manager, MS Config Manager, Lansweeper, SolarWinds, and Dr Migrate would be beneficial.
- ServiceNow experience/exposure is essential.
- Exhibit confidence to challenge and improve existing working methods and processes.
- Minimum ITIL v3 or v4 Foundation qualified or equivalent experience.
- Any configuration qualifications would be an advantage.
- Methodical in your approach with strong attention to detail.
- Strong working knowledge of CSDM.
We offer a competitive salary of up to £60,000 per annum, depending on skills and experience, as well as other benefits including:
- Generous pension up to 11% company contribution.
- 25 days annual leave.
- Life assurance equal to 4x salary.
- Salary sacrifice, electric car scheme (after 6 months service).
- Health Cash Plan.
- Full-funded eye tests.
- Two paid volunteering days a year.
- Occupational health service.
- Discounts with over 800 popular retailers.
- Digital GP service.
- Study support may be available for job-related qualifications (if position goes permanent).
- Competitive maternity leave and flexible return to work options.
- Cycle to work scheme.
Join our Asset and Configuration team and see how far your career could progress with a company committed to career progression, training, and development opportunities, our customers, and the environment.
