Field Service Technician

4 weeks ago

Cambridge, Cambridgeshire, United Kingdom Andy File Associates Full time
Job Title: Field Service Technician

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position of Field Service Technician.

Job Summary:

  • To perform as a member of the Field Service Team, to visit customer premises within the designated geographical region.
  • The role is to achieve servicing, repairs, inspections and other reasonable tasks upon request.

Key Accountabilities:

  • Deliver excellent customer experience
  • Attend sites as required and in order of the schedule provided, unless agreed with Field Service Supervisor or Customer Experience Manager
  • Carry out annual servicing of all products
  • Fulfil repairs with stock from vehicle
  • Writing up of repairs or replacement and take images as and when required
  • Carry out inspections as requested
  • Look after and maintain company equipment including vehicle to the required standards
  • Complete a Kanban form weekly with required parts and if none required this will need to be submitted stating this
  • Receive stock to your home address which is the address you operate from as per your contract
  • Load all stock onto your vehicle after delivery
  • Maintain adequate stock on your vehicle for you to fulfil your role to the required standard
  • Manage the balance of maintenance work to ensure it is kept to a minimum
  • Maintain accurate paperwork via laptop including time sheets, job sheets, stock paperwork
  • Work with the scheduling department to deliver an efficient, effective schedule of work
  • Check schedules and report any ideas to help make the schedule as efficient as possible 2 weeks in advance
  • Work with the scheduling team to achieve monthly shipment goals as forecasted
  • Follow departmental and company processes and procedures
  • Cover for other team members when required
  • Work with service sales and RSMs to identify leads
  • Contribute to building relationships with other areas of the business to support the overall business objectives

Experience Required:

  • Experience with the installation, maintenance, and repair of mechanical or structural products (experience with furniture is a plus)
  • Strong mechanical aptitude and knowledge of tools and equipment used for assembling and repairing furniture
  • Excellent troubleshooting skills with the ability to diagnose and resolve mechanical or product-related issues quickly
  • Strong communication and interpersonal skills, with a customer-focused attitude
  • Ability to explain technical details to non-technical customers in an easy-to-understand manner
  • The role involves manual handling and assembly of furniture, requiring physical strength and stamina
  • Strong attention to detail, especially when assembling products or diagnosing issues

Package and Further Details:

  • Engineers typically work alone however there is sometimes the need for 2-man jobs
  • Normal travel up to 2 hours to jobs depending on the area
  • (if over 2 hours away then a Premier Inn is provided for the night and meals included)
  • Salary: £27,000 - £28,000
  • Hours: 42 hours, normally between 7am and 6pm
  • Overtime: is paid at time and a half
  • Petrol Allowance: All fuel is paid/issued with a fuel card to use at petrol stations
  • Van provided
  • Package: 20 days holiday plus stats, rises to 25 days plus stats after 3 years
  • Pension scheme: 3% employer contribution after 3 months

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