Pensions Administrator Specialist

2 weeks ago


Crawley, West Sussex, United Kingdom Equiniti Full time

Job Summary

We are seeking a highly skilled Pensions Administrator to join our team at Equiniti. The successful candidate will be responsible for providing administration services, including the calculation of member benefits, maintenance of accurate records, and processing of documentation.

Key Responsibilities

  • Provide administration services to customers, including calculation of member benefits and maintenance of accurate records.
  • Process a wide range of routine and non-routine documentation within defined procedures.
  • Resolve customer enquiries based on competent working knowledge of customer requirements.
  • Draft non-standard correspondence in response to customer enquiries.
  • Input customer details and access customer information.
  • Collate and analyse data to produce routine reports, schedules, and summaries.
  • Identify process improvements and implement changes to support continuous improvement.
  • Oversee and check the work of less experienced team members.
  • Coach and support colleagues with technical guidance and identify training needs.

Requirements

  • Excellent attention to detail and ability to follow defined processes and procedures.
  • Superior communication skills: written and oral.
  • Strong desire to deliver exceptional customer service.
  • Proven track record of quality, timely delivery.
  • Excellent ability to develop positive and productive working relationships.
  • Good IT skills and a willingness to learn a variety of systems.
  • A minimum of 3 years Defined Contributions Pensions Knowledge.
  • Excellent Excel knowledge.
  • Able to work on own initiative.
  • Experience of working on and in part leading projects.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks.


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