Pet Insurance Policy Administrator

2 days ago


WaltononThames, Surrey, United Kingdom Agria Pet Insurance Full time

We are Agria Pet Insurance, a strong and growing business in the UK.

The successful candidate will work as a full-time permanent employee with a competitive salary of £22,500 per annum.

Job Overview

This role involves responding to customer enquiries, administration, and policy servicing. The ideal candidate will have excellent knowledge of horses and the equine sector, GCSE level education or equivalent, and strong customer service skills.

You will be responsible for:

  • Answering customer calls efficiently and professionally.
  • Undertaking routine and exception processes, such as claims indexing and payment collection.
  • Recording and maintaining accurate policyholder information.
  • Providing exemplary customer service and maintaining a thorough working knowledge of policy terms and conditions.

To succeed in this role, you must possess effective questioning and listening skills, good organisational and interpersonal skills.

Requirements

The ideal candidate will have:

  • Excellent knowledge of horses and the equine sector.
  • GCSE level or equivalent education.
  • Strong customer service skills and previous experience in a customer-facing role.
  • A proven track record of meeting performance targets.

We offer a supportive ethos and family feel, and we were awarded Most Trusted Pet Insurer in 2021.


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