Customer Support Specialist

3 weeks ago


Portsmouth, Portsmouth, United Kingdom Charles Taylor Full time
Key Responsibilities and Required Skills

A key aspect of this role involves creating, assessing, and covering travel insurance claims, as well as reviewing and auditing medical expenses according to group policy. Additionally, the successful candidate will be responsible for understanding and entering invoice payments on our inhouse system, identifying and carrying out negotiations of medical invoices, and handling and coordinating requests for arrangement of logistical services for clients.

Essential Skills
  • An excellent communicator, both written and verbal
  • Ability to work to fixed timeframes
  • Innovation and creativity
  • Co-ordination skills
  • Capable of functioning in a high-pressure environment
  • Confident and self-motivated
  • Team player - with the ability to work alone using own initiative
  • Proficient computer skills are essential for this role
Benefits and Career Opportunities
  • £25,000 - £29,562 per annum
  • 28 days including Bank Holiday's and incremental holiday plan
  • Fantastic opportunities for learning, development, and career progression
  • Contributory pension scheme
  • Free Health Cash Plan worth £1700 per annum
  • Generous high-street rewards scheme for family and friends
  • Free travel insurance (subject to qualifying criteria)
  • Discounts on home and motor insurance


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