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Digital Operations Lead

1 month ago

London, Greater London, United Kingdom INEOS Automotive Full time
About the Role

This is an exciting opportunity to join INEOS Automotive as a Digital Operations Lead, responsible for providing and leading operational coverage of the company's CMS solution, Sitecore.

The successful candidate will report directly to the Digital Systems Manager, providing crucial support to the Digital function, which is a key part of the company's strategy.

  • Main Responsibilities:
  • Own and manage all the Sitecore platform operational aspects, including embedded functionality, ensuring infrastructure availability and resolution of tickets within defined SLA's
  • Lead Administrative activities for the Sitecore platform, including access management, whitelisting and environment management
  • Manage direct engagement with Sitecore, in support of upgrades, changes, new requirements and quotations
  • Track and follow up, on all tickets raised/escalated to other internal teams or 3rd party vendors, ensuring resolution against agreed SLA's
  • Develop and enhance processes and relationships with 3rd party vendors, ensuring alignment to the operational processes for handling of tickets and upgrades
  • Work closely with, and lead the engagement with the Digital Products Team (Business), ensuring a robust process is adhered to for management and prioritisation of work items and tickets
  • Managed continued Security and PEN testing efforts, to ensure a secure and stable platform, reporting is generated and corrective measures are documented and progressed
  • Where required, support the testing activities, both functional and user
  • Support large and Sprint scale releases/deployment, responsible for deploying Sitecore based releases and site content to Production, on behalf of the vendor
  • Provide support to the business and the vendors, in updating content and copy in Production
  • Translation of business requirements into solution options and ultimately delivery of chosen solution (App/CRM/Website) meeting core requirements
  • Handle inbound Digital requests for enhancements, changes or new features, gathering and documenting initial requirements and channelling these to the respective teams backlogs
  • Support the Digital Systems Manager in overall change management and delivery programme, ensuring the delivery funnel is effectively managed and solutions delivered on time and budget

Requirements:

  • Strong knowledge and experience of Sitecore CMS (Versions 9-10), including templates, layouts, roles & authorizations workflows, publishing, versioning etc.
  • Sitecore Administration Certification
  • Extensive experience of Azure DevOps, with Pipeline experience preferable (not essential)
  • Ability to extrapolate core business requirements from users and understand complex business challenges at speed
  • Experience of managing an operational support ticketing queue
  • Comfortable working and leading in a multi-vendor landscape, driving deliverables and plans
  • Experience working in an Agile environment, within a Digital team covering both Delivery and Operations
  • Self-started mentality, able to operate sufficiently without full guidance, managing own workload and priorities
  • Ability to work well in a fast paced, deadline-driven environment, facing off to multiple stakeholder
  • Experience in working in a low code/development platform
  • Excellent time management
  • Excellent interpersonal skills and the ability to build long term professional relationships at all levels, internally and externally
  • Strong Excel and PowerPoint skills
  • Fluent English (writen and verbal)