Customer Experience Leader

4 weeks ago


Hereford, Herefordshire, United Kingdom Travelodge Full time
About the Role

We are seeking a highly motivated and experienced Hotel Manager to join our team at Travelodge Hereford. As a key member of our hotel leadership team, you will be responsible for leading, coaching, and motivating our hotel teams to deliver an outstanding customer experience.

Key Responsibilities
  • Develop and implement personal development plans for team members to enhance their career growth and skills.
  • Recruit and onboard new team members, ensuring a warm and welcoming induction.
  • Ensure food preparation and presentation meet brand standards, if applicable.
  • Maximize food and beverage sales through effective cross-selling and upselling strategies.
  • Review customer feedback and develop targeted action plans to improve customer satisfaction.
  • Maintain high standards of cleanliness and organization in rooms and public areas.
  • Oversee repairs and maintenance, ensuring prompt resolution of issues.
  • Additional responsibilities include rota management, banking, and health and safety.
About Travelodge

Travelodge is a leading hospitality brand with over 600 hotels across the UK, Spain, and Ireland. We pride ourselves on delivering unbeatable value and quality experiences to our customers. Our Hotel Managers play a critical role in achieving this goal.

Why Join Us?
  • Competitive salary of £28,000 (FTE)
  • Annual bonus up to 13% by achieving KPI targets
  • Flexible and part-time working hours
  • 50% discount on rooms, food, and soft drinks
  • Discounts for friends and family with thousands of rooms at £14.99
  • £50 voucher on each work anniversary
  • 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
  • High street retailer and mobile phone discounts
  • Pension scheme totalling 8% (employer contribution 3%)

We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues' wellbeing, ensuring there are plenty of resources available to everyone.



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