Senior Claims Professional

3 weeks ago


Chelmsford, United Kingdom Vermelo RPO Full time

Job Title: Senior Technical Claims Handler

About the Role:

Vermelo RPO seeks an experienced Senior Technical Claims Handler to join its Large Loss Team. As a key member of the team, you will proactively handle a portfolio of motor claims consisting mainly of high-value bodily injury with reserves exceeding £500,000.

The ideal candidate will have strong technical knowledge and current working experience in serious injury claims. You will be responsible for managing claims caseloads, controlling claim costs, maintaining good file discipline, and adhering to authority limits.

Key Responsibilities:

  • Manage claims caseload in accordance with Group philosophy, claims handling procedures, and service levels.
  • Control claim cost by achieving most economical settlement through good use of liability and quantum arguments and effective negotiation.
  • Maintain good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis and handled in a timely manner aligned to SLAs &/or any Court timetable.
  • Attend Trials and conferences with Counsel where appropriate.
  • Adhere to and engage with Reinsurers and all associated Large Loss procedures.
  • Full adherence to authority limits.
  • Develop and maintain effective relationships with colleagues and business partners.
  • Adhering to agreed personal authority limits, referring to line manager/Large Loss Team for authorisation where activity exceeds such limits.
  • Ensure compliance with all regulatory requirements (including treating customers fairly principles).
  • Respond promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter.
  • Maintain good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.
  • Act as a technical referral point within team and through the business, to ensure technical queries and referrals are managed within SLAs.
  • Where applicable, adhere to Company processes with regard to FCA compliance and Treating Customers Fairly.
  • Where applicable, ensure that GDPR, FCA, TCF and other regulatory requirements are met.

Estimate Salary Range: £60,000 - £80,000 per annum depending on experience.

Key Skills and Knowledge:

  • Strong and current working knowledge of personal injury claims with a handling experience in serious injury.
  • Strong technical knowledge and, where applicable, the application of Discount Rate, Care Claims and any other heads of claim applying to serious injury claims.
  • Good knowledge of medical disciplines required in investigating personal injury claims at all levels of severity.
  • Able to demonstrate an understanding and application of claims negotiation, liability decision making and cost potential.
  • Knowledge of current, relevant Case Law.
  • Ensuring compliance with all regulatory requirements (including 'treating customers fairly).
  • Strong customer service and communication skills.
  • Ability to manage and prioritise own workloads.
  • Good communicator and the ability to coach and support colleagues on technical topics.
  • Willingness to develop self and new skills.
  • Ability to work with flexibility in a proactive claims environment.
  • Good market knowledge.
  • Good commercial awareness.


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