Coventry Based Smart Meter Technician

3 weeks ago


Coventry, Coventry, United Kingdom Morson Talent Full time

Job Description

We are looking for a skilled Metering Operations Specialist to join our team in Coventry. As a key member of our customer delivery team, you will be responsible for ensuring that work carried out by contract partners on smart meter installations, repairs, and maintenance contracts meets all required standards, health and safety guidelines, and quality control.

Key Responsibilities

  • Monitor, assess, and report on the quality of work carried out by our contract partners.
  • Work with the Smart Meter Customer Delivery Team and contractor team to drive improvements within current process, reduce errors, and drive a right-first-time completion rate.
  • Support the team to deliver its objective of supporting the business in reducing leakage and PCC through the implementation of Smart Meters across Coventry and Warwickshire.
  • Receive and plan site visits from the Customer Delivery team to carry out quality check audits and assessments on smart meters with reported connectivity issues.

Requirements

To succeed in this role, it is expected that you will have:

  • Excellent communication skills and experience of working with internal stakeholders, contract partners, field resource, and customers.
  • Experience in managing customer complaints and escalation.
  • Significant technical knowledge and experience of metering operations, installation, and/or maintenance or have experience in a similar role with transferable skills.
  • Excellent understanding of Health and Safety procedures and policies.

Salary and Benefits

The salary for this position is £29,000 - £32,000 per annum (pro rata), depending on experience. We also offer a range of benefits, including opportunities for career development and progression.



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