IT Infrastructure Specialist

5 days ago


Gloucester, Gloucestershire, United Kingdom CV-Library Full time
IT Technician, SC (288lw) – Telecommunications

£25,000.00 + benefits

About the Role

We are seeking a highly motivated IT Technician to join our existing IT Team in a fast-paced environment. This individual will be an integral part of an expanding business and will receive comprehensive training.

Please note that due to the nature of this recruitment consultancy, we can only represent individuals who are ex-military.

Key Responsibilities
  1. Troubleshoot technical issues and ensure swift solutions as the first point of contact.
  2. Manage Onboarding & Offboarding by facilitating a seamless IT setup for new starters and handling offboarding processes.
  3. Provide technical support for employees with technology issues, hardware & software upgrades & office equipment replacement.
  4. Maintain accurate IT documentation – track tasks through a ticketing system and develop internal user guides & troubleshooting documents and keep them updated.
  5. Collaborate in additional projects and tasks as directed by the IT Manager.
Requirements
  1. Possess solid IT skills & knowledge of necessary software including MS Word, Excel & Outlook.
  2. Demonstrate excellent communication & interpersonal skills and fluency in English.
  3. Understand Windows operating systems.
  4. Ability to resolve issues promptly, minimising downtime after training.
Desirable Skills
  1. Familiarity with network fundamentals.
  2. Knowledge of servers preferred.


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