Chief Service Management Officer

2 weeks ago


Preston, United Kingdom Manpower UK - RISE Full time
  • Job Summary
  • Manpower UK - RISE is seeking a highly experienced IT Service Management professional to lead our service management strategy and operations. As the Chief Service Management Officer, you will be responsible for defining, implementing, and managing our IT service management strategy aligned with our business goals.
  • Key Responsibilities
  • Lead and manage a team of service management professionals, including service desk, incident, problem, service design, and transition specialists.
  • Oversee service operations, ensuring efficient incident and problem resolution, high service availability, and user satisfaction.
  • Select, implement, and manage IT service management tools to optimise processes and workflows.
  • Drive continuous improvement initiatives to enhance the maturity and effectiveness of service management practices.
  • Establish and maintain service level agreements (SLAs) with internal and external stakeholders.
  • Requirements
  • Proven experience in IT service management, ideally with a recognised certification (ITIL, ITSM, SIAM).
  • Knowledge of industry best practices and emerging technologies in IT service management.
  • Strategic thinking: Aligning IT service management with business goals.
  • Leadership: Building and motivating a high-performing service management team.
  • IT Service Management (ITSM) and Service Integration and Management (SIAM) knowledge.
  • Deep understanding of frameworks like ITIL and ITSM best practices.
  • IT and business stakeholders engagement and management.
  • What We Offer
  • A competitive salary package.
  • A hybrid working arrangement with 1-2 days per week onsite.
  • The opportunity to work with a multinational aerospace, defence, and information security company.


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