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Team Leader

2 months ago


Northampton, Northamptonshire, United Kingdom Mecca Bingo Full time

About the Role

We are seeking a highly motivated and customer-focused Team Leader to join our Food & Beverage team at Mecca Bingo. As a Team Leader, you will be responsible for leading a team of staff to deliver exceptional customer service and ensure a seamless dining experience for our guests.

Key Responsibilities

  • Lead a team of staff to provide excellent customer service and ensure a high level of customer satisfaction
  • Manage the day-to-day operations of the Food & Beverage department, including inventory management, staff scheduling, and cash handling
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure a cohesive and efficient service
  • Monitor and maintain high standards of cleanliness and hygiene in the Food & Beverage area
  • Provide coaching and training to staff to improve their skills and performance

Requirements

  • Previous experience in a customer-facing role, preferably in the hospitality industry
  • Excellent communication and leadership skills
  • Ability to work well under pressure and manage multiple tasks simultaneously
  • Strong attention to detail and organizational skills
  • Ability to work flexible hours, including evenings and weekends

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career development and progression
  • A fun and dynamic work environment
  • Discounts on food and drink
  • A comprehensive induction program and ongoing training and development