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Team Leader
2 months ago
About the Role
We are seeking a highly motivated and customer-focused Team Leader to join our Food & Beverage team at Mecca Bingo. As a Team Leader, you will be responsible for leading a team of staff to deliver exceptional customer service and ensure a seamless dining experience for our guests.
Key Responsibilities
- Lead a team of staff to provide excellent customer service and ensure a high level of customer satisfaction
- Manage the day-to-day operations of the Food & Beverage department, including inventory management, staff scheduling, and cash handling
- Develop and implement strategies to improve customer satisfaction and loyalty
- Collaborate with other departments to ensure a cohesive and efficient service
- Monitor and maintain high standards of cleanliness and hygiene in the Food & Beverage area
- Provide coaching and training to staff to improve their skills and performance
Requirements
- Previous experience in a customer-facing role, preferably in the hospitality industry
- Excellent communication and leadership skills
- Ability to work well under pressure and manage multiple tasks simultaneously
- Strong attention to detail and organizational skills
- Ability to work flexible hours, including evenings and weekends
What We Offer
- A competitive salary and benefits package
- Opportunities for career development and progression
- A fun and dynamic work environment
- Discounts on food and drink
- A comprehensive induction program and ongoing training and development