UPS Technical Manager

2 weeks ago


Bedford, Bedford, United Kingdom Vertiv Full time
Job Overview

We are seeking a highly skilled UPS Technical Manager to join our team at Vertiv in Bedford, UK.

This leadership role involves managing a team of Field Service engineers, providing technical guidance, and ensuring exceptional customer service delivery.

  • Team Management: Lead and motivate a team of experienced UPS Field Service engineers to achieve excellent service delivery and customer satisfaction.
  • Technical Expertise: Possess in-depth knowledge of UPS systems, electrical/electronic engineering, and customer relation building.
  • Communication: Excellent written and verbal communication skills to interface with various departments and personnel in potentially stressful situations.
  • Problem-Solving: Ability to analyze and resolve technical issues, drive ECO situations to successful closure, and provide technical reporting.

Requirements:

  • 5 years' experience as a UPS Field Service engineer.
  • 10 years in the Electrical/Electronic Industry or similar.
  • HNC/HND in Electrical/Electronic engineering or equivalent.
  • Strong focus on customer satisfaction and long-term customer relation building.

What We Offer:

  • A thriving and evolving work environment at Vertiv.
  • Opportunities for professional growth and development.
  • A team-oriented culture with a focus on customer satisfaction.

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