UPS Technical Manager
2 weeks ago
We are seeking a highly skilled UPS Technical Manager to join our team at Vertiv in Bedford, UK.
This leadership role involves managing a team of Field Service engineers, providing technical guidance, and ensuring exceptional customer service delivery.
- Team Management: Lead and motivate a team of experienced UPS Field Service engineers to achieve excellent service delivery and customer satisfaction.
- Technical Expertise: Possess in-depth knowledge of UPS systems, electrical/electronic engineering, and customer relation building.
- Communication: Excellent written and verbal communication skills to interface with various departments and personnel in potentially stressful situations.
- Problem-Solving: Ability to analyze and resolve technical issues, drive ECO situations to successful closure, and provide technical reporting.
Requirements:
- 5 years' experience as a UPS Field Service engineer.
- 10 years in the Electrical/Electronic Industry or similar.
- HNC/HND in Electrical/Electronic engineering or equivalent.
- Strong focus on customer satisfaction and long-term customer relation building.
What We Offer:
- A thriving and evolving work environment at Vertiv.
- Opportunities for professional growth and development.
- A team-oriented culture with a focus on customer satisfaction.
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