Customer Experience Expert

2 weeks ago


Risley, United Kingdom Morson Talent Full time

Overview


We're seeking a highly skilled Customer Service Advisor to join our Domestic Sales & Service team based in Birchwood, Warrington. As a key member of the team, you'll be responsible for delivering exceptional customer experiences and exceeding expectations.



What We Offer


Our competitive salary package includes £24,500 (pro rata) + bonus, with an estimated OTE of £400 per month. This represents an attractive opportunity for individuals looking to develop their skills and progress in their careers.



About the Role


This role is ideal for individuals who thrive in sales-driven environments and are passionate about building relationships, solving problems, and driving business growth. As a Customer Service Advisor, you'll have the chance to work closely with our clients, providing tailored solutions and support that meet their unique needs.



Key Responsibilities



  • Deliver exceptional customer service and experience through proactive communication and problem-solving
  • Build strong relationships with clients and colleagues to drive business growth and revenue
  • Collaborate with internal stakeholders to ensure seamless delivery of services and products
  • Maintain accurate records and reports to inform business decisions and optimize performance


Requirements


To succeed in this role, you'll need:



  • Excellent communication and interpersonal skills
  • A proven track record of delivering exceptional customer service and results-driven performance
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Familiarity with sales processes and procedures
  • Possession of relevant qualifications or certifications


Benefits


In addition to our competitive salary and bonus structure, we offer a range of benefits, including:



  • Opportunities for career development and progression
  • A dynamic and supportive work environment
  • Access to training and professional development programs
  • A comprehensive rewards and recognition program


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