Performance and Data Quality Specialist

1 day ago


Birmingham, Birmingham, United Kingdom Agility Resoucing Full time

We're seeking a highly skilled Performance and Data Quality Specialist to join our Customer Service Analytics team at Agility Resourcing in Birmingham. In this role, you'll play a critical part in ensuring the accuracy and integrity of our customer service data.

You'll be responsible for collecting, analyzing, and interpreting customer service data to identify trends, patterns, and insights. You'll also collaborate with customer service teams to understand their data needs and provide them with accurate and timely information.

About the Role:

  • Develop and implement data quality processes to ensure the accuracy and integrity of customer service data.
  • Analyze and interpret customer service data to identify areas for improvement.
  • Collaborate with customer service teams to gather requirements and deliver high-quality data insights.

Requirements:

  • Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, or a related field.
  • Proficiency in data analysis tools such as Excel, SQL, and data visualization software.
  • Strong analytical and problem-solving skills with the ability to interpret complex data sets.

What We Offer:

  • A competitive salary of £28,000 - £35,000 per annum.
  • Opportunities for learning and development within our dynamic and innovative company.
  • A supportive and inclusive work culture that values teamwork and innovation.


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