Senior Community Engagement Specialist
3 days ago
This is a unique opportunity to take on a senior role in a rapidly expanding social enterprise focused on the climate crisis.
">Job Description- Drive demand for our householder services through community engagement, events, online communications, and traditional advertising.
The successful candidate will be responsible for ensuring an excellent customer experience by using customer feedback to steer improvements in service design.
Key Responsibilities:
- Meet targets for numbers of customer enquiries.
- Deliver a programme of in-person and online community events.
- Conduct marketing activities including traditional advertising and partnerships with other service providers.
- Manage our retrofit champion volunteering programme.
- Ensure data protection for customer data, including GDPR compliance, with outsourced advisory support.
- Monitor customer handling and feedback, steering service design improvements.
- Lead team members.
- Support delivery of innovation and consultancy projects.
Required Skills and Qualifications:
- Demonstrable experience of developing and delivering successful marketing and engagement campaigns which drive new business.
- Confident public speaker.
- Experience of successfully engaging with communities.
- Line management experience.
Location:
The successful candidate should be based within a commutable distance of our office in central Glasgow.
We serve households and communities across Glasgow City Region.
Schedule:
- We will consider schedules between 0.6 to 1.0 FTE.
- This role involves community engagement events in evenings and at weekends.
Salary:
$50,000 - $65,000 per annum (dependent on experience).
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