AV Technical Support Specialist

4 weeks ago


Birmingham, United Kingdom Concept Full time
Job Summary

We are seeking an experienced AV Technical Support Specialist to join our team in Birmingham. The successful candidate will provide technical support for AV and VC equipment, ensuring seamless delivery of services to our clients.

About the Role
  • Provide technical support for AV and VC equipment, including ad-hoc requests and daily RFB checks
  • Liaise with client IT and FM teams to agree daily tasks and activities
  • Escalate faults to centralised break-fix function as required and track
  • Carry out preventative maintenance checks during room downtime and manage asset schedules
  • Manage email requests, providing first line telephone support and responding to telephone/voicemail
About You
  • Excellent communications skills and relevant technical accreditations
  • Knowledge of current AV and VC equipment and systems
  • Ability to work under pressure and maintain a high level of professionalism
What We Offer
  • Salary up to £32,000 per annum
  • 23 days holiday in the first year, rising to 25 days after three years' service
  • Death in service benefits (three times annual salary)
  • Private medical insurance (after three months' probation period)


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