Sales Representative

4 weeks ago


Cannock, United Kingdom Finning International Full time
Job Description:

Role Overview:

Finnings is seeking an experienced and skilled Sales Representative to play a pivotal role in delivering an unparalleled customer experience. As a Sales Representative, you will be responsible for providing outstanding service over the phone, ensuring prompt dispatch and timely delivery, and actively engaging in all sales enquiries to maximise every upselling opportunity.

Key Responsibilities:

  • Provide best-in-class service for a seamless transaction, ensuring that you deliver an excellent customer experience that earns loyalty.
  • Fully engage with customers on every call to ensure that we understand what the customer needs, and ensure quotes are produced promptly and are followed up within 24 hours to maximise the opportunity.
  • Actively find opportunities to sell Finning parts and convert quotes into sales using relevant discounts and promotions.
  • Process all orders efficiently and manage them from start to finish, communicate directly with Customers, keeping them informed at every step of the process.

Requirements:

  • Previous call-handling experience.
  • Knowledge of mechanical components and functionality (Caterpillar Knowledge desirable).
  • Awareness of parts supply chain processes.
  • Customer service and sales experience.
  • Educated to GCSE standard.

Benefits:

  • A competitive salary.
  • 25 days holiday.
  • Life insurance.
  • Up to 7% pension.
  • Access to the company's share scheme.
  • Enhanced maternity and paternity packages.
  • Health Cash Plan.
  • Family-friendly policies to support working parents.
  • Support from a team of 40+ Mental Health first-aiders.
  • Career growth and development opportunities.
  • Employee wellbeing solutions.
  • Electric car scheme (UK).
  • The opportunity to support your charity of choice via Give As You Earn.
  • Length of service or recognition awards.

About Finning:

Finnings prioritises creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.



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