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Security Operations Manager

1 month ago

Reading, Reading, United Kingdom Wilson James Full time

Wilson James is a leading managed service provider dedicated to delivering tailored solutions and top-tier customer service. As a Security Manager, you will be the primary point of contact for the Wilson James security service across the UK customer base.

Key responsibilities include managing Wilson James staff, coordinating technical support, and ensuring the delivery of exceptional customer experiences. You will also oversee the daily operations of all Wilson James services, maintaining an elevated level of security throughout all client sites.

A Security Manager is a pivotal role responsible for safeguarding clients' assets, personnel, and information against potential risks and threats. To excel in this position, you will need a robust understanding of security protocols, risk assessment methodologies, and crisis management techniques.

What we offer:

  • The Role – Full Time, 5 days a week
  • Pay: £52,000 per annum
  • Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme
  • Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses
  • Health and Wellbeing – Life assurance scheme, access to mental health support specialists

A typical day in the life as a Security Manager:

  • Maintain customer engagement throughout the portfolio managing expectations of delivery within the customer departments.
  • Take responsibility for all aspects of the day-to-day contracted security function and service delivery in line with the terms & conditions laid out in the service contract, ensuring compliance with Customer protocols.
  • Complete oversight and management of the security team's deliverables, including Mail Services, and Front of House/ Welcome Host
  • Initiate the production of detailed reports and formal investigations following any serious or reportable incidents or occurrences as and when necessary

Requirements:

  • Driving Licence
  • SIA Licence - Door Supervisor
  • Security systems experience
  • Management experience

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability