Café Operations Manager

4 weeks ago


Belfast, United Kingdom NI Hospice Full time

Café Operations Manager

The Northern Ireland Hospice is seeking a skilled Café Operations Manager to oversee the daily operations of the Old School House Café. As a key member of the team, you will be responsible for ensuring the café runs smoothly, providing excellent customer service, and maintaining high standards of quality and cleanliness.

Key Responsibilities:

  • Manage café operations, including staff supervision, inventory management, and customer service
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with the Coffee Shop Manager to achieve financial and social targets
  • Ensure compliance with health and safety regulations and food hygiene standards

Requirements:

  • Minimum 1 year of experience in a similar role
  • Basic numeracy and literacy skills
  • Cash handling experience
  • Desirable: Barista training, experience working with volunteers, and NVQ Level 1 in Catering & Hospitality

Benefits:

  • 25 days annual leave (pro rata)
  • 10 Bank Holidays (pro rata)
  • Staff wellbeing and employee assistance programme
  • Occupational Sick Pay
  • Comprehensive induction training programme

About the Role:

The Old School House Café is an exciting income-generating initiative positioned in Somerton House, the well-known and iconic flagship building of the Northern Ireland Hospice. A warm and welcoming place for relatives, visitors, and the general public to come and relax, the 35-seat coffee shop is situated in tranquil surroundings and serves high-quality produce as well as providing excellent customer service.



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