Technical Solutions Specialist

24 hours ago


London, Greater London, United Kingdom The LINE Hotels Full time
Job Title:

Technical Solutions Specialist

About The LINE Hotels:

We are a leading hospitality brand dedicated to delivering exceptional customer experiences.

Estimated Salary:

£45,000 - £55,000 per annum

Job Description:

The Technical Solutions Specialist will work from home, traveling to various customer locations to perform maintenance tasks, both planned and reactive. This role requires strong problem-solving skills, with attention to detail, and a commitment to staying up-to-date with processes.

Responsibilities:
  • Deliver exceptional customer experiences by working independently to identify and resolve technical faults efficiently.
  • Recommend and advise customers on Zip products and services, leveraging expertise to solve hydration needs.
  • Achieve industry-leading first-time fix rates by repairing and servicing Zip products efficiently, adhering to technical and health and safety standards.
  • Complete administrative tasks according to business requirements.
Required Skills and Qualifications:
  • Strong technical understanding and background in repairs and fault finding.
  • Previous experience in fault diagnostics.
  • Face-to-face customer service experience and ability to promote products and services.
  • UK driving license.
Benefits:
  • Comprehensive training, including a structured induction period with a training specialist.
  • Life assurance.
  • Enhanced maternity, paternity, and grandparent leave.
  • Company van, tools, phone, uniform, fuel cards, and parking assistance.
  • Flexible working hours and overtime available.
Other Opportunities:

Opportunities to discuss Zip HydroCare Service Plans and products, providing quotations to offer tailored hydration solutions.



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