Technical Solutions Specialist
24 hours ago
Technical Solutions Specialist
About The LINE Hotels:We are a leading hospitality brand dedicated to delivering exceptional customer experiences.
Estimated Salary:£45,000 - £55,000 per annum
Job Description:The Technical Solutions Specialist will work from home, traveling to various customer locations to perform maintenance tasks, both planned and reactive. This role requires strong problem-solving skills, with attention to detail, and a commitment to staying up-to-date with processes.
Responsibilities:- Deliver exceptional customer experiences by working independently to identify and resolve technical faults efficiently.
- Recommend and advise customers on Zip products and services, leveraging expertise to solve hydration needs.
- Achieve industry-leading first-time fix rates by repairing and servicing Zip products efficiently, adhering to technical and health and safety standards.
- Complete administrative tasks according to business requirements.
- Strong technical understanding and background in repairs and fault finding.
- Previous experience in fault diagnostics.
- Face-to-face customer service experience and ability to promote products and services.
- UK driving license.
- Comprehensive training, including a structured induction period with a training specialist.
- Life assurance.
- Enhanced maternity, paternity, and grandparent leave.
- Company van, tools, phone, uniform, fuel cards, and parking assistance.
- Flexible working hours and overtime available.
Opportunities to discuss Zip HydroCare Service Plans and products, providing quotations to offer tailored hydration solutions.
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