Broadband Support Specialist

1 week ago


Plymouth, Plymouth, United Kingdom BT Group Full time

About the Role

We're looking for someone who enjoys problem-solving and has strong communication skills to join our Broadband Technical Team in Plymouth. As a Customer Service Advisor, you'll be responsible for providing technical support to customers over the phone.

You don't need specific experience in the industry, but being naturally helpful, calm, and able to build relationships is essential. We can train you on the rest.

The role is designed with flexibility in mind, allowing you to schedule your own breaks and banking time. You may also have the option of occasional home working.

What's in it for you?

  • A competitive salary of £23,504, rising to £24,064 after 8 months
  • Huge discounts on EE & BT products, including mobile and broadband services
  • Support in developing your career path and achieving your goals
  • Season Ticket Travel Loan to help with travel costs
  • Volunteering days to give back to the community
  • Optional private healthcare and dental insurance

We offer a great team culture, meaningful support, and tailored training to help you build a lasting career.



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