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Customer Service Representative

1 month ago

Warlingham, Surrey, United Kingdom Red Recruit Local Ltd Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our Baggage & Courier department as a Sales and Account Handler. The successful candidate will be responsible for managing customer inquiries, providing quotes, and coordinating with couriers and operations teams.

About the Role

This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering exceptional customer service. As a Sales and Account Handler, you will play a crucial role in converting customer inquiries into bookings and ensuring seamless delivery of our services.

Main Responsibilities
  • Initiating contact with customers and managing their inquiries
  • Providing quotes for the Baggage/Courier department (for moves under 20 pieces)
  • Following up with customers to convert inquiries into bookings
  • Coordinating with couriers and operations teams to schedule jobs
  • Delivering excellent customer service throughout the removal process
  • Handling payments and required shipping documents
  • Assisting with customer queries
  • Supporting warehouse duties, including package labeling and warehouse organization
Requirements

To be successful in this role, you will need:

  • A background in sales and customer service or a willingness to learn and adapt
  • Excellent communication and interpersonal skills
  • The ability to work in a fast-paced environment and meet deadlines
  • A strong attention to detail and organizational skills
What We Offer

We offer a competitive salary, ranging from £25,000 to £35,000 depending on experience, and a range of benefits, including:

  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
  • Opportunities for career progression and professional growth