Senior Field Service Engineer

4 weeks ago


Bournemouth, Bournemouth, United Kingdom Zonal Retail Data Systems Ltd Full time
Job Summary

We are seeking a highly skilled and experienced Senior Field Service Engineer to join our team at Zonal Retail Data Systems Ltd. As a Senior Field Service Engineer, you will be responsible for installing and maintaining Zonal's EPoS systems at sites across the UK and abroad.

Your primary goal will be to ensure that all installations and maintenance activities are carried out to the highest standard, meeting our Company's standards of customer service, Service Level Agreements, and Health and Safety requirements.

Key Responsibilities
  • Install and maintain Zonal products at sites around the UK and abroad, following Company standards and procedures.
  • Support customers based on Service Level Agreements, monitored and reported on a daily basis.
  • Perform site surveys to assess and plan requirements for safe installation.
  • Liaise with on-site contractors to agree requirements.
  • Installation, testing, and configuration of all parts of Zonal's EPoS systems, including structured cabling.
  • Planned and regular maintenance of all on-site equipment.
  • Provide site staff with additional information or training.
  • Advise users on basic operation of equipment.
  • Diagnose and/or repair faults to component level and effect repair on site or remove to workshop for more thorough repair.
  • Carry out programme upgrades on site.
  • Carry out Data copies if required to preserve critical data.
  • Liaise with the R&D department during product trials.
Requirements
  • Minimum 18 months experience in a field-based customer service engineering role, ideally in the hospitality/leisure industry.
  • Background knowledge in computer hardware (PCs, IP networks, and Wi-Fi).
  • Ability to provide 5 years of continuous past work history and satisfactory references to obtain an airport pass successfully.
  • Clean driving licence is essential.
  • PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.
  • Planning and organisational skills, able to establish efficient and appropriate plans for self and others.
  • Customer service, understands and responds to customer needs (internal and external).
  • Communication and team working, works co-operatively with others to achieve a common goal.
  • Problem solving and decision making, analyses information appropriately to find best solutions.
What We Value

We value passion, teamwork, innovation, professionalism, accountability, and customer obsession. If you are a like-minded individual who understands great culture and will help us shape it as it evolves, we would love to hear from you.



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