Healthcare Advisor
3 weeks ago
Job Summary
We are seeking a skilled and empathetic Patient Coordinator to join our National Team at Everyturn Mental Health. This is a permanent, part-time role contracted at 15 hours per week, requiring you to work on a hybrid basis.
As a Patient Coordinator, you will be responsible for managing all calls and referrals into the service, assisting clients with a range of mental health conditions. You will act as a liaison between patients and the clinical team, ensuring timely and efficient communication. Your goal will be to provide a positive, high-quality, and seamless experience for all patients.
About Us
Eeveryturn Mental Health is a recognized Great Place to Work, committed to equality, diversity, and inclusion. We offer a range of benefits, including enhanced pension, Wagestream, Vitality Wellbeing Programme, and more. Our team values collaboration, empathy, and a drive to make a difference in people's lives.
About You
To succeed in this role, you will need:
- Excellent communication skills, with the ability to empathize with clients
- Confidence on the phone, with a willingness to provide guidance in a calm and logical manner
- Resilience and resourcefulness in managing potentially distressing calls
- Excellent customer service skills and a confident telephone manner
- Ability to work collaboratively as part of a team
- Computer literacy and a good understanding of Microsoft Office
- Ability to deliver required performance targets
What We Offer
In return for your hard work and dedication, we offer a range of benefits, including 30 days annual leave, enhanced pension, and more. Our team is passionate about making a difference in people's lives and values collaboration, empathy, and a drive to succeed.
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