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Business Office Coordinator

1 month ago

Liverpool, Liverpool, United Kingdom Spire Healthcare Full time

Job Summary

Spire Liverpool Hospital is seeking an experienced Administrator to join their Business Office team on a full-time and permanent basis. The successful candidate will be responsible for ensuring the provision and maintenance of an efficient hospital charging service, undertaking basic financial processes, and providing information to patients, consultants, and other relevant departments in a timely and courteous manner.

Key Responsibilities

  • Ensure all billing is actioned promptly and accurately in line with Spire procedure, identifying billing problems, placing billing alerts, suspending, and clearing as required.
  • Follow up on billing queries, liaising with Central Finance as necessary.
  • Establish and maintain excellent working relationships with internal and external stakeholders.
  • Practice and maintain a high standard of confidentiality at all times, exercising absolute discretion in the use of all patient/consultant/staff information.
  • Provide and receive patient information, ensuring that all patient information is provided, received, and recorded in accordance with the Data Protection Act and Spire policies.
  • Call off daily and monthly reports and action them accordingly to specified work instructions.
  • Undertake any training or development as required to acquire skills and knowledge to undertake the role competently.
  • Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.
  • Adhere to organisational and local infection prevention and control policies and procedures.
  • Fulfil personal responsibilities as required by the Health and Safety Act 1974 and comply with local safety issues.

Requirements

  • Good standard of secondary education with demonstrable literacy and numeracy skills.
  • Able to process financial and administrative transactions in an accurate and methodical way.
  • Excellent interpersonal and communication skills.
  • Ability to build and maintain effective working relationships, both internally and externally.
  • Strong focus on delivering and meeting customer expectations.
  • Confident telephone manner with the ability to communicate with a wide range of customers at all levels.

Benefits

Spire Healthcare offers a competitive salary, comprehensive benefits package, including 35 days annual leave (pro rata), employer and employee contributory pension, 'Spire for you' reward platform, private medical insurance, life assurance, free DBS, and free car park.

Our Values

Spire Healthcare is proud of its heritage in private healthcare and its values as an organisation:

  • Driving clinical excellence.
  • Doing the right thing.
  • Caring is our passion.
  • Keeping it simple.
  • Delivering on our promises.
  • Succeeding and celebrating together.