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Customer Service Associate

1 month ago

Alness, Highland, United Kingdom Kingdom Group Full time
Job Summary:
As a Customer Service Representative/Greeter at Kingdom Group, you will be responsible for providing exceptional customer service to visitors and customers. Your primary goal will be to ensure that all individuals who interact with the company receive a warm and welcoming experience.

Key Responsibilities:
  • Verify the identity of visitors, employees, or contractors to maintain security protocols.
  • Assist in tracking guest interactions throughout the day to provide valuable insights to management.
  • Address customer complaints or incidents professionally and escalate when necessary to resolve issues efficiently.


Requirements:
To be successful in this role, you should possess the following skills and qualifications:
  • Prior work experience as a Greeter or similar role is essential.
  • Customer service experience is highly valued.
  • Basic computer knowledge is required.


What We Offer:
Kingdom Group provides a competitive hourly rate and an excellent opportunity to grow your career in a dynamic environment. Our benefits package includes a pension scheme, training opportunities, and discounted food and drink.