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Operations Manager

1 month ago

Manchester, United Kingdom Teleperformance Full time
Leadership Role - Operations Centre Manager

This leadership role oversees the performance and efficiency of a multifaceted contact centre team. The successful candidate will be responsible for driving engagement, productivity, and customer satisfaction across the business area.

  • Drive a positive work culture and foster staff engagement.
  • Manage day-to-day operations, ensuring seamless execution of business objectives.
  • Accountable for overall performance, encompassing key performance indicators, client metrics, absence, and attrition.

Responsibilities:

  • Comply with Teleperformance Operating Standards.
  • Host daily supervisor meetings, collaborating with team members, OCM, and relevant stakeholders to address challenges and develop action plans for improved performance.
  • Maintain ongoing evaluation of business area performance, incorporating daily, weekly, and monthly assessments.

Essential Skills:

  • Achievement-driven mindset.
  • Exceptional analytical and interpersonal skills.
  • Sound judgment in decision-making.

Salary: Approximately £52,000 per annum