Senior IT Operations Specialist
4 hours ago
Woodrow Mercer Tech is a manufacturing company that invests heavily in its IT infrastructure. We are seeking an experienced IT Service Manager to lead our IT Support Team and shape our IT strategy.
Salary: £70,000 - £90,000 per annum
Key Responsibilities:
- Lead the implementation and execution of all IT infrastructure change projects.
- Develop and enforce IT and cybersecurity processes to safeguard the business, enhance resilience, and maintain compliance with relevant standards and regulations.
- Guarantee the availability and optimal performance of the ERP system and other critical business applications at all times.
- Provide strategic and tactical input into the direction of IT services and infrastructure.
- Enhance the end-user experience, driving satisfaction and efficiency.
Requirements:
- A minimum of 2 years of experience in IT management.
- Previous experience in a technical, user-facing IT role.
- ITIL Certification.
- Proficiency with current Microsoft Windows operating systems for both desktops and servers.
- Expertise in Microsoft 365, Azure, Intune, Teams, and Entral ID/Active Directory administration, as well as other Microsoft products.
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