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Performance Development Coach

2 months ago

Manchester, United Kingdom Johnson Controls International Full time
About the Role

This is a coaching and performance development role where you will use a variety of skills to maximise performance and customer experience across all relevant cross-functional teams.

You will be responsible for maintaining regulatory and non-regulatory knowledge and delivering this to the CSC, identifying performance gaps and delivering coaching plans to meet their full potential.

Key Responsibilities
  • Delivery of regular coaching one-to-one meetings with contact centre agents and developing coaching plans
  • Proactively handle customer calls in accordance with the needs of the business meeting own and team KPIs
  • Recommendations for process improvements and put solutions into practice to continually improve our service and enhance customer experience
  • Identify, build and maintain positive relationships with L&D leads, utilising this relationship to develop and deliver training plans
What We Offer
  • Competitive salary
  • Paid holidays and sick pay
  • Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
  • Extensive product and on-the-job/cross-training opportunities with outstanding resources available
  • Encouraging and collaborative team environment
  • Career development through various career ladders including Customer Service
  • Dedication to safety through our Zero Harm policy
  • Access to business resource groups
  • Training on our company values