Site Associate
2 weeks ago
Why Deliveroo?
Deliveroo's mission is to revolutionize the way people shop and eat, connecting consumers, restaurants, shops, and riders in a seamless experience. Our innovative approach has led to significant growth in our HOP, Grocery, Editions, Signature & Plus businesses.
We continue to push boundaries and challenge ourselves to deliver the next big thing in our mission. We're investing in new teams to help us launch cutting-edge products, making it an exciting time to join our team.
Deliveroo HOP
Deliveroo HOP is our speedy grocery delivery service, launched in September 2021. Our goal is to deliver groceries to customers worldwide in under 10 minutes - from weekly shopping to last-minute dinner parties or late-night snacks. We work with trusted grocers to bring customers the best products at lightning speed. Our team is building a network of stores across London, the UK, and other markets, with each delivery store staffed by a team trained to manage operations efficiently and pick/pack orders quickly. Our 100,000-strong rider network completes all deliveries.
The Role
The Site Associate will support the Site Management team in achieving the highest performance possible within their respective site. This includes maximizing customer satisfaction, working efficiently, ensuring accuracy in stock counting, handling stock with care, and adhering to rotation policies to reduce waste.
The Site Associate must also contribute to a positive and cooperative working environment that is pleasant for all colleagues and ensure that tasks are carried out in line with all H&S policies.
Key Responsibilities
- Pick orders efficiently to meet time targets, monitoring and responding to incoming customer orders to reduce order queue time.
- Pick orders ensuring 100% accuracy, maintaining product quality.
- Adhere to packaging SLAs when preparing customer orders.
- Efficiently replenish stock, ensuring accurate inventory, strong merchandising standards, and compliant stock rotation.
- Unload deliveries in line with company procedures.
- Support with inventory management as requested.
- Ensure the site remains clean and tidy at all times, dealing with any hazards urgently.
- Comply with company standard operating procedures (SOPs).
- Deliver strong standards within your site, adhering to merchandising and space management principles, and maintaining a clean, tidy, organized site environment.
- Maintain good relations to uphold Deliveroo's positive reputation with all external parties, e.g., neighbors, landlords, and contractors.
- Communicate professionally and effectively with our Deliveroo riders.
- Effectively operate and oversee the dispatch order, ensuring the accurate handling of orders to riders and minimizing mistakes.
- Ensure appropriate timekeeping, always arriving on time for shift, taking breaks as per policy, and adhering to working time directive requirements.
Requirements
- Previous experience in a similar environment is valued but not required (FMCG/Retail/Warehouse/Last mile delivery is a big plus).
- Hands-on mentality.
- Detailed-oriented.
- Comfortable working in a fast-paced environment.
- Good communication skills and a good proficiency in both written and spoken English.
- Fluency in spoken Cantonese and written Chinese is a must.
- Right to work in HK.
Workplace & Benefits
At Deliveroo, we prioritize our employees' welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. We have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity, and inclusion in all aspects of our hiring process. We recognize that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
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