Dispute Resolution Coordinator
4 days ago
Job Description
\We are seeking a skilled and dedicated Litigation Coordinator to join our client's team. The successful candidate will be responsible for managing a caseload of damage claims and resolving disputes in a timely manner.
\Key Responsibilities
\- Manage a caseload of damage claims ranging from £100 to £1m+ within the Delegations of Authority.
- Establish key customer contacts and manage down debt.
- Use IT applications including Solcase, GIS, Eam Spatial, OMS, and Oracle to track and resolve claims.
- Apply and understand the principles of relevant legislation and guidance notes when handling damage claims.
- Handle technical and legal queries and disputes, providing excellent customer service skills.
- Identify problematic claims and determine the best course of action.
- Work closely with external legal service providers to progress claims into litigation for resolution.
Requirements
\- Bachelor's degree or equivalent qualification in a related field.
- Minimum 2 A Levels grade C or above, OR NVQ Level 3, OR ONC in Business Management; knowledge of Microsoft Office applications.
- Proven written and spoken communication skills, with experience in teamwork and customer service.
- Desirable: Previous claims, insurance, or legal experience.
Benefits
\- A competitive salary of £13.40-£14.76 per hour (dependent on experience).
- 25 days annual leave plus bank holidays.
- Agile working (after probation) with flexible hours.
- Free on-site parking.
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