Dispute Resolution Coordinator

4 days ago


Leeds, Leeds, United Kingdom Pertemps Bond Full time

Job Description

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We are seeking a skilled and dedicated Litigation Coordinator to join our client's team. The successful candidate will be responsible for managing a caseload of damage claims and resolving disputes in a timely manner.

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Key Responsibilities

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  • Manage a caseload of damage claims ranging from £100 to £1m+ within the Delegations of Authority.
  • Establish key customer contacts and manage down debt.
  • Use IT applications including Solcase, GIS, Eam Spatial, OMS, and Oracle to track and resolve claims.
  • Apply and understand the principles of relevant legislation and guidance notes when handling damage claims.
  • Handle technical and legal queries and disputes, providing excellent customer service skills.
  • Identify problematic claims and determine the best course of action.
  • Work closely with external legal service providers to progress claims into litigation for resolution.
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Requirements

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  • Bachelor's degree or equivalent qualification in a related field.
  • Minimum 2 A Levels grade C or above, OR NVQ Level 3, OR ONC in Business Management; knowledge of Microsoft Office applications.
  • Proven written and spoken communication skills, with experience in teamwork and customer service.
  • Desirable: Previous claims, insurance, or legal experience.
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Benefits

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  • A competitive salary of £13.40-£14.76 per hour (dependent on experience).
  • 25 days annual leave plus bank holidays.
  • Agile working (after probation) with flexible hours.
  • Free on-site parking.


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