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Resident Liaison Officer

2 months ago

Nottinghamshire, United Kingdom United Living Group Full time
Job Description

**About United Living Group**

United Living Group is a leading provider of infrastructure, construction, and property services in the UK. We deliver high-quality services to our customers and the communities they serve, helping them benefit from resilient infrastructure, affordable homes, and improved living spaces.

**Our Mission**

We strive to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, creating a more sustainable and inclusive society.

**Our Business**

United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future:

• **Property Services**: We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods.

• **Infrastructure Services**: Our team of infrastructure specialists design, build, and maintain critical energy and water infrastructure, supporting the UK's decarbonisation goals and minimising environmental and carbon impacts.

• **New Homes**: As experienced and specialist new build housing contractors, we create homes and regenerate areas with communities in mind.

• **Connected**: We connect people through fixed-line and wireless telecom infrastructure, ensuring seamless communication and access to information for all.

**Job Summary**

As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and have the opportunity to develop your career in property services.

**Key Responsibilities**

• Ensure residents are aware of works processes and communicate updates / changes accordingly.

• Coordinate handover of keys to site teams and provide a high standard of customer aftercare.

• Manage expectations between residents, the client, and our operations teams.

• Work collaboratively with a range of stakeholders, including residents, clients, and operations teams.

**Requirements**

• Experience in a contractor or client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.

• Ability to manage sometimes difficult situations and work collaboratively with a range of stakeholders.

• Resilience under pressure and discretion in a public-facing role.

• UK driving licence and own car.

**What We Offer**

• Competitive salary and benefits package.

• Opportunities for career progression aligned with the company's growth.