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Service Desk Manager
2 months ago
We are seeking a highly skilled and experienced Service Desk Manager to join our team at GBV Ltd. As a key member of our IT department, you will be responsible for leading a team of IT professionals in providing exceptional support to our business.
Key Responsibilities:
- Oversee the implementation and maintenance of ITIL processes and procedures to ensure high-quality service delivery.
- Manage and motivate a team of IT support specialists to achieve performance goals and targets.
- Collaborate with other support teams to resolve IT calls and improve the overall customer experience.
- Develop and implement strategies to reduce call volumes and improve team efficiency.
- Establish and maintain relationships with key stakeholders to ensure customer satisfaction.
Requirements:
- Extensive experience in managing a Service Desk team in a financial services or regulated environment.
- Proven track record of implementing ITIL processes and procedures.
- Strong technical foundation with expertise in desktop and application support, including Microsoft 0365.
- Excellent communication and interpersonal skills, with the ability to liaise with stakeholders at all levels.
- Highly motivated and passionate about delivering exceptional service.
What We Offer:
- A competitive salary of up to £65,000, plus a 10% bonus.
- A comprehensive benefits package.
- The opportunity to work with a dynamic and forward-thinking company.
