IT Systems Training Specialist
3 weeks ago
About The Role
We are seeking an IT Systems Trainer to work closely with the IT Training Lead and the Business to deliver systems training to a user base of over 3,600.
The key duties of the role will include:
- To design, deliver and evaluate training courses and materials.
- Delivery of system, process and soft skill training to support the implementation of projects.
- To support stakeholders during the implementation stage of projects.
- To support IT and Operations in the implementation of bespoke applications, providing post-training floor walk support.
- To work as a collaborative, professional member of project teams, working closely with the Development and Test teams.
- Build excellent working relationships with business customers, and other members of the IT supply and demand teams.
- Demonstrate the ability to break down information technology problems and provide solutions.
The training role will be responsible for the rollout/support of generic and bespoke applications across a variety of work divisions and Depots. From initial training needs analysis, training preparation, creation of documentation (paper and e-learning) support during and post-deployment before final handover to the business/support teams.
About You
Skills Required:
- Delivering training on a one-to-one basis or in small groups using blended learning.
- Bespoke application/software training.
- Ability to use applications like Articulate, WalkMe and video for interactive training support material.
- Training needs analysis.
- Excellent presentation skills.
- Knowledge and experience of design, delivery, assessment and verification of training.
- Knowledge and experience of hardware and software requirements.
- Ability to review and assimilate information quickly.
- Ability to deal with rapid change across projects.
- Self-motivation, excellent interpersonal and communication skills, ability to work with minimum of supervision.
Experience of:
- Delivering training on a one-to-one or in groups.
- Using E-Learning applications.
- Knowledge and experience of design, delivery, assessment and verification of training.
- Knowledge and experience of hardware and software requirements to underpin training.
- Ability to review and assimilate information quickly.
- Ability to deal with rapid change across projects.
- Self-motivation, excellent interpersonal and communication skills, ability to work with minimum of supervision.
We provide an industry-leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
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