Technical Field Specialist
4 days ago
The Boston Medical Center seeks a highly skilled Technical Field Specialist to join our Information Technology team. This role will provide front-line technical support for hardware and software solutions, ensuring that user requirements are met.
As a Technical Field Specialist, you will be responsible for implementing, supporting, and enhancing the client computing environment. This includes daily interactions with end users, providing the highest level of customer service to foster a positive rapport with both hospital personnel and IT peers.
We offer a competitive salary of $65,000 per year, based on experience.
Responsibilities:
- Provide reliable and standards-based solutions to user problems according to Community Hospital approved service level agreements.
- Monitor work queue and address incidents and requests in order of priority ensuring that defined service levels are met.
- Maintain accurate documentation for all devices consistent with Community Hospital policies and standards.
- Produce, review, and update Knowledge articles to be used by the team.
- Thoroughly document each contact with customers, and each step taken toward resolution.
- Communicate status of open tickets with impacted end users.
- Maintain professional knowledge of current trends and developments in the Information Technology and Healthcare field.
- Install, upgrade, and configure network printing, directory structures, rights, security, software, and file services.
- Perform software/hardware troubleshooting to isolate and diagnose common problems.
- Make field visits as needed to resolve customer issues in a timely manner.
- Escalate issues to appropriate on-call resources based on established procedures.
- Share technical knowledge with other Tier 1 colleagues.
- Attend training sessions and possibly assist in training workshops.
- Participate in team projects as required. Assist in special product-related issues as needed.
- Participate in activities to evaluate new technology developments and applications.
- Conform to hospital standards of performance and conduct, including those pertaining to patient rights.
- Follow established hospital infection control and safety procedures.
- Will require on-call coverage and minimal travel responsibilities.
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